Privacy Policy

Forever Solar is committed to providing quality services to you, and this privacy policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The Australian Privacy Principles (APPs) govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au. What is Personal Information and why do we collect it? Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include but are not limited to: names, addresses, email addresses, phone and facsimile numbers. This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website https://www.foreversolar.net.au from your website, from media and publications, from other publicly available sources, from cookies, and from third parties. We do not guarantee that your information is safe if you enter your information into any links on our website. We do not guarantee the Privacy Policy or security of any third parties or their websites that we are authorised to release your information to. We collect your Personal Information for the primary purpose of providing our services to you, informing you about our services, and future marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose in situations where you would reasonably expect such use or disclosure. You can unsubscribe from our mailing/marketing lists anytime by writing to us. When we gather Personal Information, we will, where feasible, explain to you why we are collecting the data and how we plan to use it. Third Parties Where reasonable and practicable, we will obtain your Personal Information directly from you. Nevertheless, sometimes third parties may provide us with your details. If this happens, we will take reasonable measures to ensure you're informed about the information the third party gave us. Disclosure of Personal Information Your Personal Information can be disclosed to third parties in certain circumstances, including: 1. Third parties to whom you have given consent for the use or disclosure of your Personal Information and 2. Where required or permitted by law. Security of Personal Information Your data is stored securely to protect it from misuse, loss, and unauthorized access, modification, or disclosure. All websites, ours, and third-party ones, use 256-bit encryption. Only authorized users with 2FA (2 Factor Authentication) can access them where possible. The websites we use are as follows: Our website foreversolar.com.au, typeform.com, pipedrive.com, and pandadoc.com. When your Personal Information is no longer needed for its intended purpose, we will make reasonable efforts to destroy or permanently de-identify your Personal Information. However, most of the Personal Information will be stored in client files, which we will keep for a minimum of 7 years. We will maintain electronic records for this 7-year period, and after it has ended, we will ensure the secure destruction of all data. If you request the deletion of your Personal Information, we will comply and remove all data from our systems and servers within 7 days of your request. Access to your Personal Information You may access the Personal Information we have about you and update or correct it, barring certain exceptions. If you wish to access your Personal Information, please write to us. Forever Solar will not charge you for accessing this information. To safeguard your Personal Information, we might require identification from you before releasing the requested information. Maintaining the Quality of your Personal Information It's vital to us that your Personal Information remains accurate. You should take reasonable measures to ensure your Personal Information is correct, comprehensive, and current. If you find any discrepancies or outdated information in our records, please inform us promptly so we can amend our records and continue to offer you top-quality services. Policy Updates This Policy may undergo changes from time to time, and you can find the updated version on our website. Privacy Policy Complaints and Enquiries For any questions or complaints about our Privacy Policy, reach out to us at: support@foreversolar.org or on 0431 878 034.